Universal Service Provision

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Universal Service Provision (USP) is an initiative by the Malaysian Communications and Multimedia Commission to achieve the following objectives:

  1. Provide collective and individual access to communications in underserved areas and to underserved groups
  2. Encourage the use of ICT to build a knowledge-based society
  3. Contribute towards the socio-economic development of local communities
  4. Bridge the digital divide

To realize these goals, several initiatives have been implemented in various stages since 2002, and to-date we are currently initiated 10 initiatives nationwide.

These are:-

1Malaysia Internet Centre (PI1M)

One of the oldest initiative under Universal Service Provision (USP), the first PI1M was built in 2007. It is an initiative to bring positive social and economic impact to the community in underserved areas. Equipped with 20 units of computer, the centre provides basic internet access as well as ICT-related trainings that are conducted by full-time Manager and Assistant Manager.

Focus of PI1M expanded from 2013 onwards to include the underserved groups in urban areas. PI1Ms in urban areas are built in low-cost housing areas such as at the People’s Housing Project (PPR) and the Government’s Support Staff housing areas. These PI1Ms are equipped with special facilities for people with disabilities (OKU) to browse the internet and there is special area for toddlers.


Community WiFi (WK)

WK provides free basic internet access through WiFi hotspots in underserved areas nationwide since its introduction in 2011.

Beginning 2013, the implementation of WK has been enhanced by using Hub & Spoke approach. Through this approach, 3 WiFi hotspots (as Spoke) are connected to 1Malaysia Internet Centre (PI1M) which locates the cache server (the Hub) and acts as the WK central management together with monitoring service managed by the Manager or Assistant Manager of PI1M.


Cellular Coverage Expansion – Time 3 & Time 3 Extension

Cellular Coverage Expansion - Time 3 & Time 3 Extension involves the construction of communication tower infrastructure and installation of electronic equipment providing 2G and 3G mobile services.

Time 3 Extension is a continuation of previous Time 3 initiative where an additional of 1,000 communication towers are planned to be built across the country. The implementation of Time 3 Extension focuses on the same areas as Time 3 which is in the areas with poor cellular coverage or no cellular coverage nationwide.


Mobile Broadband Coverage Expansion – 3G & LTE

Mobile Broadband Coverage Expansion – 3G & LTE is an initiative designed to upgrade the existing 2G service to 3G service and to expand the 3G & LTE service coverage to underserved areas.

With the implementation of this initiative, the Commission expects the use of mobile broadband services will grow and increase the national broadband penetration rate to a higher level.


Rural Broadband (RBB)

To boost the national broadband penetration rate, the Commission has introduced another new initiative known as the RBB. The main objective of this initiative is to provide broadband infrastructure with speed up to 4Mbps in underserved areas within rural locality.

The initiative has been implemented by upgrading the core network that connects the exchanges to the cabinet and to the residences or premises. As such, the broadband services with speed up to 4Mbps can be provided on a commercial basis to users.


Suburban Broadband (SUBB)

SUBB is one of the initiatives that has been announced in 11th Malaysian Plan to achieve the target of broadband accessibility by 2020.

The objective of SUBB is to provide broadband infrastructure with speed up to 20Mbps in suburban and rural areas by upgrading the exchanges, the core network and the cabinet


Fiber Optic Network Expansion

To accommodate the demand for high-speed mobile broadband, the core network capacity needs to be upgraded to enable the provision of high-speed mobile broadband.

Thus, since 2014, the Commission has implemented an initiative called Fiber Optic Network Expansion where the existing core networks that connects the communications tower will be upgraded to fiber optics. The upgrading of core networks will enable 3G and 4G broadband services to be provided.


1Malaysia People’s Cable System (SKR1M)

SKR1M is one of the initiatives that has been announced by the YAB Prime Minister in 2014 Budget and began its implementation in 2015 through a public-private partnership (PPP) between the Commission and Telekom Malaysia Berhad (TM).

The objective of SKR1M is to connect Peninsular, Sabah and Sarawak with submarine fiber optic cable network bringing 4 terabytes capacity with a total distance of approximately 3,800 kilometres.


Smart Device with Internet Package

Mobile broadband services would be useless if user does not have the right device for access. Therefore, the Commission has launched Smart Devices with Internet Package since 2014. This initiative offers smart device with a lower price compared to recommended retail price along with the internet subscription for a year.

The Commission hopes the usage of smart devices will be increased as well as enabling the users to enjoy the services and applications offered online.



Telephony is the first ever initiative implemented in 2002 under the Universal Service Provision (USP). This initiative provides collective telecommunication access through the installation of public payphones in underserved areas particularly in areas where the fixed telephony (PSTN) subscribers’ penetration rate is 20% below the national penetration rate.

Although public payphones are no longer popular nowadays, but in some extreme rural areas, public payphones are still needed as a telecommunication medium.


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