FOLLOW THE STEPS BELOW TO MAKE YOUR COMPLAINT:
Contact your service provider for resolution.
If your complaint is unresolved, please contact:
THE COMMUNICATIONS AND MULTIMEDIA CONSUMER FORUM OF MALAYSIA (CFM)
MCMC Tower 2, Jalan Impact, Cyber 6,
63000 Cyberjaya, Selangor
Email:
aduan@cfm.my
MCMC Consumer Care Centre Hotline: 1800-188-030 (8.30am – 5.30pm, Monday to Friday)
Fax: +603 8680 9920
Portal:
https://cfm.my/
THE COMMUNICATIONS AND MULTIMEDIA CONTENT FORUM OF MALAYSIA (CMCF)
MCMC Tower 2, Jalan Impact, Cyber 6,
63000 Cyberjaya, Selangor
Email:
nmc@contentforum.my
MCMC Consumer Care Centre Hotline: 1800-188-030 (8.30am – 5.30pm, Monday to Friday)
Portal:
https://contentforum.my/
POSTAL FORUM (PF)
MCMC Tower 2, Jalan Impact, Cyber 6,
63000 Cyberjaya, Selangor
Email:
feedback@postalforum.my
MCMC Consumer Care Centre Hotline: 1800-188-030 (8.30am – 5.30pm, Monday to Friday)
Portal:
https://postalforum.my/
If you are not satisfied with the solution offered, you can lodge your complaint to:
MALAYSIAN COMMUNICATIONS AND MULTIMEDIA COMMISSION (MCMC)
Consumer Protections Department
Malaysian Communications and Multimedia Commission (MCMC)
MCMC Tower 1, Jalan Impact, Cyber 6,
63000 Cyberjaya, Selangor
Portal:
https://aduan.mcmc.gov.my/
Email:
aduanskmm@mcmc.gov.my
MCMC Consumer Care Centre Hotline: 1800-188-030 (8.30am – 5.30pm, Monday to Friday)
Fax: +6038688 1880