The MCMC regulates and promotes the communications and multimedia industry encompassing telecommunications, broadcast, Internet services, postal and courier services, and digital certification. The MCMC delicately balances the overall interests of the consumer, industry and investor. The MCMC also ensures that consumers have access to competitive pricing, wide choices, quality of service, overcome digital divide (through USP funding) and suitable broadcast content for Malaysians. The MCMC plays its part by ensuring that consumers enjoy choice and satisfactory level of services at affordable price, consumers benefit through provisioning of necessary services and complaints are handled fairly and effectively, as well as monitor the level of complaints received from consumers, in accordance with the provision of Sections 195 and 196 of the Communications and Multimedia Act 1998.
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