What We Do Dispute Resolution Dispute resolution The Communications and Multimedia Act 1998 seeks to provide that disputes between persons or parties about matters under the Act should be resolved by negotiations between the two parties. Disputes, as defined by the Communications and Multimedia Act 1998 include matters related to compliance with undertakings, compliance with the standard access obligations, interference or access to any post, network facilities or right-of-way. If parties cannot resolve a dispute and one party does not wish to adopt the conditions of an undertaking, the parties may seek resolution of the dispute by the Malaysian Communications and Multimedia Commission. To this end, the Malaysian Communications and Multimedia Commission has published the Guidelines for Dispute Resolution in exercise of its powers conferred by section 85 by the Communications and Multimedia Act 1998. The Guidelines contain principles and procedures for the resolution of disputes or a class of disputes by MCMC in relation to any matter under the Communications and Multimedia Act 1998 or its subsidiary legislations. - Guidelines for Dispute Resolution - Form 1 - Notification of Dispute Word | PDF - Form 2 - Statement of Case Word | PDF - Form 3 - Statement of Reply Word | PDF - Form 4 - Reply to Counter-claim Word | PDF - Result of Preliminary Inquiry PDF Spectrum Interference Complaints For matters relating to radio interferences, please fill in the "Radio Frequency Interference Form"   The purpose of an access regime is to ensure that all network facilities providers, network service providers and applications service providers can gain access to the necessary facilities and services on reasonable terms and conditions. This is to encourage downstream activities to flourish, thus creating a more robust market environment, one that is able to offer consumers more choice and value-for-money services. To date, the Malaysian Communications and Multimedia Commission has determined an Access List which sets out the type of facilities and/or services subject to the access obligations under the Communications and Multimedia Act 1998. Please click on the links below for more information. Registers 1) Commission Determination on Access List Determination No. 1 of 2001 (registered on 24 March 2001) 2) Commission Determination on Access List Determination No. 1 of 2005 (registered on 13 June 2005) Public Enquiry Reports 1) 31 July 2002 A Report on a Public Inquiry under section 55 of the Communications and Multimedia Act 1998 on Access List Determination 2) 31 July 2002 A Report on a Public Inquiry under Section 65 of the Communications and Multimedia Act, 1998 on Access Pricing 3) 31 July 2002 A Report on a Public Inquiry under Section 65 of the Communications and Multimedia Act, 1998 on Cost of Capital 4) 31 July 2002 A Report on a Public Inquiry under Section 65 of the Communications and Multimedia Act, 1998 on Local Access Funding 5) 27 May 2005 A Report On A Public Inquiry Under Section 55 Of The Communications And Multimedia Act 1998 On Review And Expansion Of Access List Determination Information Papers 1) Guideline on Provision of Dial-Up Internet Access Service Using New Special Service Number Range 1508 A XXXXX FAQ 1) Clarification on Mandatory Standard on Access and Registration of Access Agreements 2) Determination on Access List (1 of 2005) and Mandatory Standards on Access (2 of 2005)  (updated)		Registers, Communications & Multimedia Act 1998 Registers, Digital Signature Act 1997 Papers Public Enquiry Reports Statistics & Records EESAT Consumer Satisfaction Survey Contact Us Feedback