Malaysian Communications and Multimedia Commission

 

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For The Consumer

How to make a complaint

If you have complaints on:

TELECOMMUNICATION SERVICES

Your fixed line and mobile phone service (no coverage, dropped calls, billing, false charges, charge imposed for sms not subscribed or requested, etc.)

For dropped calls and no coverage, please provide data, time of incidence, location (i.e name of town/ village /place), roads or description of the area and landmarks if any.

TV/ RADIO PROGRAMS

Program aired on TV/ Radio (quality, contents, etc.)

INTERNET SERVICES

Your Internet Service (quality, availability, etc.)

POSTAL SERVICES

Postal/ courier service and digital signatures (availability, delivery, etc.)

Consumer can lodge complaint to the SKMM Consumer Complaints Bureau through the following channels:

Online Complaints: http://aduan.skmm.gov.my

Write/walk in:

SKMM Consumer Complaints Bureau,
Suruhanjaya Komunikasi dan Multimedia Malaysia,
63000 Cyberjaya, Selangor

Tel : 603 8688 8000
Fax: 603 8688 1880
Email: aduanskmm@cmc.gov.my
Complaint hotline: 1-800-888-030
(8.30am-5.30pm, Mon-Friday)