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SKMM is the regulator for postal services in Malaysia.

The Postal Services Act  2012 seeks SKMM to ensure the high quality conveyance of Postal articles and to protect the interest of users of postal services.


The National Postal Strategy sets out a roadmap for the Malaysian postal and courier sector 

to maintain the relevance of the sector in the overall development of the nation.

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Complaint Procedures

Consumer protection is a significant feature in the Communications and Multimedia Act 1998 where the Malaysian Communications and Multimedia Commission is committed in ensuring consumers enjoy choice and satisfactory level of services at affordable price, benefit through provisioning of necessary services and effective handling of complaints. 

On that note, the Malaysian Communications and Multimedia Commission has issued the Guidelines on Complaints Handling, in exercise of its powers conferred by sections 195 and 196 of the Communications and Multimedia Act 1998. The Guidelines set out the principles and procedures for the making, receipt, handling and resolution of complaints in relation to the conduct or operation of licensees under the Communications and Multimedia Act 1998. 

Consumers are advised to refer to the guidelines when making complaints on service providers in the communications and postal industries. 

Please click on the links below for more information:

Guidelines for Complaints Handling
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Form 1 - Notification of Complaint 
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It is the quality of the human capital that will determine if we can meet our aspirations of achieving a high value, and high income, economy by 2020. As we progress towards becoming a developed nation, we must do our part to equip fellow Malaysians with the skills and knowledge to succeed as a productive member of the knowledge-led economy.

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Industry

Malaysians are now more exposed to the various media platforms than in previous years. As the authority and custodian of the Communications and Multimedia Act 1998, Postal Services Act 2001 and Digital Signature Act 1997, the Commission’s functions and responsibilities are becoming increasingly more apparent and significant.


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