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SKMM is the regulator for postal services in Malaysia.

The Postal Services Act  2012 seeks SKMM to ensure the high quality conveyance of Postal articles and to protect the interest of users of postal services.


The National Postal Strategy sets out a roadmap for the Malaysian postal and courier sector 

to maintain the relevance of the sector in the overall development of the nation.

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Client's Charter

The Clients’ Charter outlines our commitment towards the successful implementation of the Communications and Multimedia Act 1998 (CMA).

Our undertakings to our clients are:

General Consumers

  • Recording/logging of all complaints received
  • Acknowledgement to complainant within 3 working days
  • Forward complaint received to relevant service provider or respective department in MCMC within 5 working days
  • Follow-up on status of complaint from service provider after 15 days
  • Apparatus Assignments (AA)

60 days to process the AA application subject to the Licence Committee meeting, border coordination by FACSMAB, JTC and Trilateral ( Malaysia, Singapore and Indonesia) meetings and approvals.

License Applicants

For individual license applications, NFP, NSP and CASP, the Commissio n shall withi n sixty (60) days from receipt of a complete application together with all other required information, conclude the processing of the same and provide its written recommendation to the Minister to enable the Minister to decide on the grant of license or otherwise.

For class license registrations, (NFP and NSP), the Commission shall within forty five (45) days from receipt of a complete submission together with all other required information, conclude the processing of the same and inform the applicant of the registration of class license or otherwise.

For class license registration, (ASP), the Commissio n shall within thirty (30) days from receipt of a complete submission together with all other required information, conclude the processing of the same and inform the applicant of the registration of class license or otherwise.

Licensees

Promote fair competition and market development through transparent regulatory processes as outlined in the CMA.

Provide resolutions to disputes when necessary.

Promote effective regulation by monitoring all significant matters relating to the performance of its licensees and reporting to the Minister at the end of each financial year.

Review the CMA every three years or as and when directed by the Minister. This is to ensure that the Act remains relevant and that the objectives of the Act continues to be met.

Promote self regulation by designating the Consumer Forum, the Content Forum, the Technical Forum and the Access Forum to prepare voluntary industry codes that are consistent with the objectives of the CMA, any instrument under the CMA, and any provisions under the CMA which are relevant to the particular matter or activity.

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Client's Charter Achievement 2013

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Associate

It is the quality of the human capital that will determine if we can meet our aspirations of achieving a high value, and high income, economy by 2020. As we progress towards becoming a developed nation, we must do our part to equip fellow Malaysians with the skills and knowledge to succeed as a productive member of the knowledge-led economy.

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The listed links are for MCMC Staff ONLY

Industry

Malaysians are now more exposed to the various media platforms than in previous years. As the authority and custodian of the Communications and Multimedia Act 1998, Postal Services Act 2001 and Digital Signature Act 1997, the Commission’s functions and responsibilities are becoming increasingly more apparent and significant.


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