The Communications and Multimedia Act 1998 seeks to provide that disputes between persons or parties about matters under the Act should be resolved by negotiations between the two parties. Disputes, as defined by the Communications and Multimedia Act 1998 include matters related to compliance with undertakings, compliance with the standard access obligations, interference or access to any post, network facilities or right-of-way.
If parties cannot resolve a dispute and one party does not wish to adopt the conditions of an undertaking, the parties may seek resolution of the dispute by the Malaysian Communications and Multimedia Commission.
To this end, the Malaysian Communications and Multimedia Commission has published the Guidelines for Dispute Resolution in exercise of its powers conferred by section 85 by the Communications and Multimedia Act 1998. The Guidelines contain principles and procedures for the resolution of disputes or a class of disputes by MCMC in relation to any matter under the Communications and Multimedia Act 1998 or its subsidiary legislations.